Career pathway
Care Coordination & CalAIM
Connect members to whole-person care through Enhanced Care Management, community supports and managed care teams.
About this specialty
Professionals in this pathway sit at the center of a member's care team. They complete outreach and engagement, build care plans alongside clinicians, document encounters in managed care systems, and make sure health, social and behavioral needs are addressed together rather than in silos.
Communities served: Medi-Cal members with complex needs, older adults, people experiencing chronic illness, and families navigating multiple systems at once.
Careers to explore
Real roles members move into within this specialty.
Community Health Worker — ECM
Field-based engagement and care plan support
Care Coordinator
Coordinates appointments, referrals and follow-up
Enhanced Care Management Lead
Oversees a panel and supervises outreach staff
Community Supports Navigator
Connects members to CalAIM community supports
Health Plan Member Advocate
Resolves access and benefit barriers
Skills you already have
Transferable CHW competencies that carry directly into this pathway.
- Trust-building and outreach
- Motivational interviewing
- Cultural humility
- Resource navigation
- Care plan follow-through
- Documentation of member encounters
Skills to build
What can help you step into or advance within this specialty.
- CalAIM ECM and Community Supports policy
- Managed care documentation platforms
- Medi-Cal eligibility and benefits detail
- HIPAA and consent workflows
- Care plan writing with clinical teams
- Caseload and productivity management
Recommended training
Professional development that supports this pathway. More programs are added each cohort.
CalAIM Foundations for CHWs
Unique Catalyst · 4-week cohort
Care Plan Documentation Lab
Partner health plan · Half-day workshop
Medi-Cal Benefits Refresher
Unique Catalyst · Self-paced
Employment opportunities
A sample of the kinds of roles that appear in this specialty. Live postings live in the Career Center.
Community Health Worker, ECM
Regional health plan · Inland Empire, CA
Full-timeCare Coordinator
FQHC network · Riverside, CA
Full-timeCommunity Supports Navigator
Nonprofit partner · Hybrid
Contract
Mentorship in this specialty
Soon you'll be able to discover members already working in care coordination & calaim and request a mentor from within this pathway. In the meantime, explore our mentorship cycles.